Refund Policy

1. Introduction

At SteadyContext, we are committed to providing high-quality makeup and visagiste services. We understand that circumstances may arise that require cancellation or modification of scheduled services. This Refund Policy outlines the conditions under which refunds may be issued for our services.

This Refund Policy is part of our Terms and Conditions and should be read in conjunction with them. By booking our services, you agree to the terms of this Refund Policy.

2. Refund Eligibility

2.1 Cancellation by Client

Eligibility for refunds varies based on the type of service and timing of cancellation:

Standard Makeup Services:

• Cancellations made 48+ hours before appointment: Full refund of any payments made.
• Cancellations made less than 48 hours before appointment: 50% of the service fee will be charged as a cancellation fee, with the remaining 50% refunded if payment was made in advance.
• No-shows: No refund will be provided for clients who fail to attend their scheduled appointment without notice.

Bridal Makeup Services:

• Cancellations made 30+ days before the wedding date: Full refund of any payments made, excluding the non-refundable deposit.
• Cancellations made 14-29 days before the wedding date: 50% refund of any payments made, excluding the non-refundable deposit.
• Cancellations made less than 14 days before the wedding date: No refund will be provided.

Group Workshops:

• Cancellations made 14+ days before the workshop: Full refund of any payments made, excluding the non-refundable deposit.
• Cancellations made 7-13 days before the workshop: 50% refund of any payments made, excluding the non-refundable deposit.
• Cancellations made less than 7 days before the workshop: No refund will be provided.

2.2 Cancellation by SteadyContext

In the rare event that we need to cancel your appointment or service:

• We will provide you with as much notice as possible.
• You will be offered the option to reschedule your appointment to another available date.
• If rescheduling is not possible or desired, you will receive a full refund of any payments made, including deposits.

2.3 Service Dissatisfaction

We strive to provide the highest quality service and ensure client satisfaction. If you are dissatisfied with the services provided:

• You must inform us of your dissatisfaction at the time of service or immediately after the service is completed, allowing us the opportunity to address and rectify any issues.
• If we are unable to resolve the issue to your satisfaction, partial refunds may be considered on a case-by-case basis at the discretion of SteadyContext management.
• Claims of dissatisfaction made more than 24 hours after service completion are generally not eligible for refunds.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: [email protected]
• Phone: +441912774898 (during business hours)
• In writing to: SteadyContext, Flat 29 Smith Crossroad, Martintown, OX12 8PJ, United Kingdom

3.2 Information Required

When requesting a refund, please provide the following information:

• Your full name
• Contact information (email and phone number)
• Date of scheduled service
• Type of service booked
• Reason for requesting a refund
• Proof of payment

3.3 Refund Processing Time

Once a refund request has been approved:

• Refunds to credit/debit cards will be processed within 5-10 business days, depending on your financial institution.
• Refunds via bank transfer will be processed within 5-7 business days.
• For cash payments, refunds will be issued by bank transfer or check within 10 business days.

4. Special Circumstances

4.1 Medical Emergencies

In cases of genuine medical emergencies that prevent you from attending your appointment, we may waive cancellation fees or provide full or partial refunds at our discretion. Valid documentation, such as a doctor's note, may be required.

4.2 Weather Conditions and Force Majeure

In the event of severe weather conditions or other circumstances beyond our control (force majeure) that make it impossible or unsafe to provide the scheduled service:

• We will make every effort to reschedule your appointment to a mutually convenient time.
• If rescheduling is not possible, a full refund will be provided, including any deposits.

4.3 Rescheduling

As an alternative to cancellation and refund, we offer the option to reschedule services:

• Standard Services: May be rescheduled with at least 24 hours' notice at no additional charge.
• Bridal Services: May be rescheduled once, subject to availability, with at least 30 days' notice. A rescheduling fee may apply.
• Group Workshops: May be rescheduled with at least 7 days' notice, subject to availability.

5. Gift Certificates and Packages

5.1 Gift Certificates

Gift certificates are non-refundable but have the following terms:

• Valid for 12 months from the date of purchase.
• May be transferred to another person.
• Cannot be exchanged for cash.
• Lost or stolen gift certificates cannot be replaced.

5.2 Service Packages

For multi-service packages or prepaid services:

• Packages are non-refundable once the first service has been used.
• Unused complete packages may be refunded, subject to a 20% administration fee, within 30 days of purchase.
• Packages are valid for 6 months from the date of purchase unless otherwise specified.

6. Product Purchases

For makeup products purchased from SteadyContext:

• Unopened products in their original packaging may be returned within 14 days of purchase for a full refund.
• Opened or used products cannot be returned or exchanged for hygiene reasons, unless they are defective.
• Defective products must be reported within 7 days of purchase and may be eligible for replacement or refund.

7. Exceptions to Refund Policy

The following situations are generally not eligible for refunds:

• Services that have been completed to the agreed specifications.
• No-show appointments without prior notice.
• Cancellations made outside the timeframes specified in this policy.
• Dissatisfaction reported more than 24 hours after service completion.
• Services partially completed due to client's late arrival.
• When a client has prevented the service from being completed properly (e.g., by not following pre-appointment preparation instructions).

8. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new Refund Policy.

9. Contact Information

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]
• By phone: +441912774898
• By mail: SteadyContext, Flat 29 Smith Crossroad, Martintown, OX12 8PJ, United Kingdom